Job Purpose Statement

The Senior Manager, Business Continuity Management establishes, maintains and tests the BCM, Crisis Management and Operational Resilience framework across Loop DFS entities in Kenya, Uganda, Tanzania, Rwanda, Côte d’Ivoire and Ghana. The role ensures that all Loop DFS operations across its platforms and product lines — including consumer wallet, merchant acquiring (POS & eCommerce), card and partner-ecosystem services — can prevent, withstand, respond to and recover from disruption. The role also leads Crisis Management across the function: from protocol design through to activation, real-time coordination during major incidents, and post-incident review. The role prepares all BCM reports required by management, audit, Group BCM and regulators.

Key Accountabilities (Duties and Responsibilities)

BCM Framework, Plans & Testing — 40%

• Framework Ownership: Own the Loop DFS BCM framework across all markets, aligned to Group BCM policy, regulatory expectations and recognised international standards.
• BIA & BCP Programme: Ensure every critical business unit — Product, Operations, Technology, Finance, Customer Experience, Compliance — maintains current Business Impact Analyses and Business Continuity Plans. Lead annual and ad-hoc reviews.
• Testing & Simulations: Run the quarterly call-tree, DR switchover and crisis simulation calendar. Document all results, gaps and remediations. Maintain the central BCM test repository as audit-ready evidence.
• DR Alignment: Work with Technology to validate IT Disaster Recovery Plans, RTOs and RPOs against business BCPs. Sign off on alignment annually.

Crisis Management Leadership — 25%

• Protocol Design: Design and maintain the Loop DFS Crisis Management protocol; ensure country-level activation protocols are tailored to each jurisdiction and tested.
• Crisis Activation & Coordination: Activate the Crisis Management response during major incidents. Coordinate decision-making, communications and recovery across executive, country, technology and customer-facing teams in real time.
• Post-Incident Reviews: Lead structured post-incident reviews. Capture lessons learned, drive closure of remediation actions and update BCM and CM documentation accordingly.
• Committee Secretariat: Serve as secretary to the Loop DFS BCM and Crisis Management Committee — convene meetings, set agendas, document decisions, and report to the Head TM&R and Group BCM lead.

Reporting & Audit Support — 20%

• BCM Reports: Prepare BCM reports for management, Internal Audit, Group BCM and regulators when required. Maintain zero overdue BCM reporting obligations.
• Audit Engagement: Lead BCM engagement with Internal Audit, external auditors and Group Risk. Own closure of all BCM-related audit findings within agreed timelines.
• MI & Reporting: Produce executive and Board-level reporting on BCM posture, test outcomes and Operational Resilience KRIs.

Team Leadership, Capability & Continuous Improvement — 15%

• Team & Champions Network: Lead the BCM Specialist and operate a network of Business Continuity Champions across all Loop DFS markets.
• Awareness & Training: Run periodic BCM and Crisis Management awareness training across Loop DFS subsidiaries, tailored to technical and business teams.
• Continuous Improvement: Monitor trends in operational resilience, emerging digital risks and regulatory shifts. Keep the BCM and CM programme current.

Job Specifications

Education & Qualifications

• Bachelor’s degree in Information Technology, Risk Management, Business or a related field.
• Professional BCM certification strongly preferred.

Experience

• 5+ years in business continuity, disaster recovery, operational risk or operational resilience.
• Demonstrated experience leading Crisis Management activation and post-incident reviews.
• Experience in financial services (fintech, PSP, banking or mobile money) across multiple jurisdictions.
• Working knowledge of regulatory BCM requirements across Loop DFS markets.
• Demonstrated experience coordinating BIAs, BCPs, DR tests, simulations and crisis communications across multiple teams and countries.