Job Purpose

The Training Assistant assists in preparation and delivery of training and continuous learning in support of the company workforce. He/she will support the Training Manager and operations team in ensuring training design, content and delivery is aligned with the needs of the business, with particular focus on the field force administering and collecting credit products to small business customers. He/she will assist in development of content in addition to conducting centralised group training when required. He/ She will work closely with the senior management team in special project work as required.

Roles and Responsibilities

• Training organization-Assist in maintaining and updating existing training programmes and library of training materials, informed by SMT & Market requirements Identify training shortfalls and assist in developing materials as required.
• Training delivery-Assist in delivery of 4G Capital training courses (average 1 week per month), supported by management and the Training Manager. Assess candidate performance and submit suitability recommendations.
• Content Management-Assist in preparation and delivery of both staff and customers training.
• Assist in intel gathering which informs customer training needs.
• Assist in updating customer business training videos.
• Performance management-Quality Assurance (QA) to assess performance of teams on company policies and procedures.
• Assist in conducting workforce Training Needs Analysis (TNA)-Conduct continuous improvement programme to identify loopholes or training gaps.
• Provide Remedial/Refresher training to cover gaps identified in TNAs and through QA
• Conduct follow up assessments on training delivered to ensure adherence while providing feedback

Required Skills for a Training Assistant

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• Minimum 3 years of experience in training and development, preferably within a financial or operations setting.
• Excellent communication and interpersonal skills.
• Field experience in retail and leading high performing teams
• IT and Technology literate

Personal Attributes

• Self-starter, problem solver and able to work under minimal supervision
• Integrity
• Able to motivate teams and give developmental feedback
• Strong client service orientation
• Proficiency in leveraging digital learning platforms and tools.
• Specialized skills in Excel and Presentation.
• Keen attention to detail.