Reservations Agent
The incumbent of this position is responsible to materialise maximum number of requests and reservations.
Key Responsibilities
- Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
- Ensure client’s satisfaction and adherence to Kempinski service standards
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors
- Spot-check reservations made previous day and check all VIP arrivals
- Follow the internal up-sell programme for Reservations department
- Ensure email response within the 24hour policy
- Convert enquiries through telephone and direct bookings
- Cross-sell Olare Mara to Villa Rosa guests and vice-versa
- Perform any other duty as assigned to them by management
Skills, Knowledge and Expertise
DESIRED SKILLS AND QUALIFICATIONS
- Kenyan Citizen
- Good knowledge for Opera PMS
- At least two years previous experience in a Reservations role
- Excellent proficiency in English both written and spoken
- Sales and guest relations skills
- Detail oriented
- Good communication and listening skills
- Demonstrate energy and enthusiasm
- Ability to identify errors and proper reporting