Credit Manager

Manage customer credit operations and ensure the timely collection of outstanding debts. This role maintains proper hotel credit procedures in compliance with local and corporate policies, while overseeing accurate billing and accounts receivable to minimize outstanding balances. 

Key Responsibilities

• Ensuring City Ledger Aging is maintained within Kempinski standards.
• Ensuring Invoices are issued no later than 24 hours after check-out and payment is collected with 30 days of issuing an invoice.
• Ensuring guest queries are replied to within 24 working hours.
• Ensuring uncollectable accounts are minimized and written-off accurately and on time.
• Ensuring all credit staff are motivated and fully trained in all their duties and responsibilities.
• Ensuring that all guest or credit card queries are handled promptly (within 24 hours) and professionally.
• Preparing and conducting monthly credit meetings.
• Ensuring that all documentation is filed and in compliance with all policies.
• Reviewing Guest Ledger balance daily and bringing discrepancies to the attention of the Director of Finance.
• Collecting, recording and keeping track of all payments due including deposits. Making sure that reminders and statements are sent on time.
• Supervising, training and motivating the Credit section staff.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• Kenyan citizen
• Bachelor’s degree in business, finance, or a related field.
• Minimum of 3 years in credit management preferably in a 5* hotel chain.
• Ability to work and communicate in a multinational environment.
• Ability to handle high volumes of work with attention to detail.
• Computer literacy adapted to the field of training.
• Strong organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.