Pesapap Digital Sales Representative at Family Bank Ltd

Job Description

Job Purpose

The Sales & Training Officer will be responsible for supporting sales growth, client acquisition, and product adoption for PESAPAP Digital Limited’s fintech and enterprise technology solutions.

The role will combine sales execution and product training responsibilities, ensuring clients understand, adopt, and effectively utilize the company’s digital solutions. The role holder will engage prospective clients, support product demonstrations, coordinate onboarding, and deliver structured training programs to ensure successful implementation and utilization of the company’s software products and SaaS platforms.

The position will play a critical role in strengthening customer relationships, product awareness, and solution adoption across multiple industries.

Key Responsibilities

• Identify and pursue sales opportunities for PESAPAP Digital Limited’s enterprise software solutions.
• Build and maintain relationships with prospective and existing clients across multiple sectors.
• Conduct product demonstrations and presentations to prospective clients.
• Support marketing initiatives aimed at promoting product awareness.
• Conduct structured training sessions for clients and users on system functionality and usage.
• Develop training materials, including user manuals, training guides, and product documentation.
• Support client onboarding processes during solution implementation.
• Ensure clients fully understand system features and operational processes.
• Maintain strong relationships with enterprise clients and stakeholders.
• Provide ongoing support and guidance to clients on system usage and enhancements.
• Gather client feedback to support product improvement and service delivery.
• Track and report on sales activities, customer engagements, and training outcomes.
• Maintain records of client training sessions and system adoption metrics.
• Provide insights to management on market trends and customer needs.
• Assist in negotiating and closing sales opportunities.
• Maintain an updated sales pipeline and support revenue generation efforts.
• Perform any other official duties as may be assigned by management.

Qualifications and Experience

• Bachelor’s Degree in Marketing, Business Administration, Information Technology, Business Information Systems, or a related field.
• Professional certifications are desirable, including:
  • Sales and marketing certifications.
  • Digital marketing certifications.
  • Customer Relationship Management (CRM) certifications.
  • Training facilitation or instructional design certifications.
  • Fintech or digital banking-related training.

Key Competencies

• Minimum of 2 years’ experience in sales, client engagement, training, or business development roles.
• Experience promoting or selling technology products, enterprise software, or SaaS solutions will be an added advantage.
• Experience conducting client training sessions and product demonstrations.
• Experience working in fintech, banking technology, or enterprise digital solutions environments will be desirable.

How to Apply

All applicants must apply online by emailing their applications to recruitment@familybank.co.ke Application Deadline: 3 November 2026.

Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.