Job Description
To provide comprehensive and accurate investigation, diagnosis and resolution of all high touch client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to Corporate & Investment Banking.
Qualifications
Type of Qualification: First degree
Experience Required
Service Management
3-4 years
- Proficient general client services and / or support capability with some technical experience.
- Client relationship experience preferred .
- Basic knowledge and / or exposure to banking products and services
Additional Information
Behavioural Competencies
- Embracing Change
- Interacting with People
- Inviting Feedback
- Making Decisions
- Team Working
- Understanding People
- Upholding Standards
Technical Competencies:
- Active Listening
- Client Servicing
- Continuous Improvement
- Data Analysis
- International Market Knowledge
- Product and Services Knowledge
- Query Resolution
- Root Cause Analysis