Call Centre Agent at Maisha Bora Sacco Ltd

in Administration, Customer Service
Full Time
Nairobi, Kenya
October 13, 2026

Job Overview

  • Date Posted
    October 13, 2026
  • Location
    Nairobi, Kenya
  • Expiration date
    October 16, 2026
  • Experience
    3 Years
  • Gender
    Both
  • Qualification
    Bachelor Degree

Job Description


Provide professional, efficient and responsive support to SACCO members through inbound and outbound calls, resolving enquiries and complaints and enhancing member satisfaction.

KEY RESPONSIBILITIES

  • Answer calls professionally and within service standards.
  • Follow up missed and abandoned calls within 24 hours.
  • Provide accurate information on SACCO
  • products and services.

ACADEMIC QUALIFICATIONS

  • Bachelor’s degree in Business Administration,
  • Customer Service, Communication or a related field.

TECHNICAL SKILLS

  • Familiarity with CRM/call-centre systems and Microsoft Office.
  • Resolve or escalate complaints and enquiries.
  • Follow up cases and document call outcomes.
  • Identify opportunities to cross-sell relevant products.

EXPERIENCE

  • At least 2 years’ experience in a call centre, customer service or frontline support role.

PERSONAL COMPETENCIES

  • Strong communication, listening and problem-solving skills.
  • Integrity and discretion when handling member information.

How to Apply

Send your CV and application to: hr@maishaborasacco.com. Subject: Application for Call Center Agent. Deadline: 16th October 2026 Take the next step in your career and apply today

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