Job Purpose

To drive growth of the check-off loan portfolio by sourcing, processing, and booking salaried loans (primarily for government and institutional employees), while ensuring compliance with bank policies, regulatory requirements, and service standards.

Key Responsibilities

Loan Booking (40%)

• Ensure timely and accurate data capture and booking of disbursed check-off loans into the respective employer payroll systems.
• Submit deduction schedules to assigned employers before cut-off dates and ensure all payments are effected.
• Receive and review loan applications to ensure completeness and accuracy.
• Facilitate loan booking and ensure timely disbursement.
• Ensure correct setup of check-off instructions with employers.
• Take immediate remedial action on under-deducted and unbooked loans once check-off payments are received by the bank.
• Undertake loan restructuring where required, ensuring such actions are supported by adequate repayment capacity.

Portfolio Management (30%)

• Monitor assigned loan portfolios to maintain Portfolio at Risk (PAR) and roll rates within approved bank thresholds.
• Identify and follow up on dropped loans, underpayments, and skipped deductions arising from staff resignations, retirements, dismissals, or other causes.
• Track payroll deductions and follow up on delayed or missed remittances.
• Engage employers and clients to resolve repayment issues.
• Support collections and recovery efforts where necessary.

Customer Experience (10%)

• Handle customer complaints, loan stoppages, and processing queries.
• Provide timely feedback to branches on Employer Letter of Undertaking (LoU) confirmations.
• Maintain high service standards to enhance customer satisfaction and retention.

Risk and Compliance (10%)

• Ensure all loan applications are supported by valid and complete documentation and comply with bank credit policies and Memoranda of Understanding (MOUs).
• Ensure all documentation meets Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
• Adhere to internal credit policies and applicable regulatory guidelines, including Central Bank of Kenya (CBK) regulations and Data Protection requirements.
• Maintain proper physical and digital filing of all loan documents.
• Escalate any identified irregularities, risks, or compliance concerns.

Reporting (10%)

• Provide management with regular updates on portfolio performance and key issues.
• Maintain accurate records of all sourced, processed, and booked loans.

Key Relationships

Direct Reports

• None

Internal Customers

• Workplace Banking Unit

Knowledge, Skills and Experience Required

• Bachelor’s degree in Banking, Finance, Economics, Business Administration, or a related field.
• At least 2–3 years of banking experience, preferably in check-off lending, salary lending, payroll lending, or a related credit function within a commercial bank or microfinance institution.
• Knowledge of credit processes and payroll-based lending products.
• Understanding of Kenyan banking regulations and CBK guidelines.
• Proficiency in banking systems and Microsoft Office applications.

Competencies Required

• Strong sales and negotiation skills.
• Relationship management and networking ability.
• Credit analysis and attention to detail.
• Excellent communication and interpersonal skills.
• High level of integrity and professionalism.
• Ability to work under pressure and meet performance targets.
• Strong problem-solving and decision-making skills.
• Good organizational and time management skills.