Brand Shop Intern

Job Purpose:

The Brand Shop Intern will support the day-to-day operations of the Brand Shop by assisting in merchandise sales, inventory management, stock coordination, customer service, and dispatch activities. The role holder will help ensure the shop operates efficiently, maintains accurate inventory records, and delivers an excellent customer experience while supporting brand visibility through branded merchandise management and working closely with the Brand Shop Associate.

Key Responsibilities

• Support the receipt, quality control (QC) inspection, and reconciliation of incoming merchandise against purchase orders and delivery notes, ensuring proper record-keeping.
• Assist in maintaining accurate inventory records, including stock levels, items sold, and surplus stock.
• Flag damaged, missing, or incorrectly supplied items for resolution.
• Support the Brand Shop Associate in maintaining optimal stock levels to minimize overstocking, wastage, and stockouts.
• Assist in stock-taking exercises and reconciliation of physical stock against system records.
• Support the timely coordination and dispatch of branded merchandise to branches and other departments.
• Provide excellent customer service by assisting customers with merchandise selection and packaging processes.
• Support the implementation of sales promotions, discounts, and other Brand Shop initiatives.
• Ensure the Brand Shop floor and storage areas remain clean, organized, and visually appealing at all times.
• Properly log customer orders on Mail Matrix and ensure accurate gate pass issuance.
• Carry out any other duties as assigned from time to time.

Knowledge, Experience & Qualifications Required

• Bachelor’s Degree or Diploma in Procurement, Supply Chain Management, Marketing, Business Administration, or a related field.
• Recent graduate or candidate seeking practical experience in retail operations, inventory management, or customer service.
• Basic understanding of stock control and inventory management processes is an added advantage.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Familiarity with POS systems and the KRA iTax system is an added advantage.