Customer Care Officer

Are you passionate about customer service and team leadership?AirKenya Express Ltd is looking for a skilled and experienced Customer Care Officer to join their Operations Department in Nairobi, Kenya.

This is a great opportunity for professionals with strong customer experience management skills and the ability to thrive in a fast-paced environment.

Position Details

• Position: Customer Care Officer
• Department: Operations
• Job Type: Full Time
• Location: Nairobi, Kenya
• Application Deadline: 7th June 2026

Key Requirements

Candidates should possess the following qualifications and experience:

• Minimum 5 years’ experience in customer service or customer experience management
• At least 5 years’ experience managing teams in a fast-paced environment
• Experience in aviation or hospitality will be an added advantage
• Bachelor’s degree in Business, Customer Service, Hospitality, or a related field

Required Documents

Interested applicants should submit:

• Updated CV
• Academic certificates

Application Instructions

Applications should be sent with the subject line: Subject: Customer Care Manager

Send applications to: careers@airkenya.com