Operations Intern – Data Remediation (BAM)

Job Purpose:

To support BAM Operations in remediating legacy client data by reviewing records, verifying key customer information, updating approved systems and trackers, and following up as needed to improve data completeness, accuracy, and regulatory compliance.

Key Responsibilities

1. Data Review and Validation

• Review client records to identify missing, incomplete, duplicated, or inconsistent information.
• Validate KRA PINs, identification details, mobile numbers, and email addresses using approved source documents and internal procedures.
• Flag exceptions, inconsistencies, and unresolved issues for escalation to the supervising officer.

2. System Updates and Record Maintenance

• Update client information in approved systems and trackers accurately and promptly after verification.
• Maintain clear audit trails and supporting documentation for all changes made during the remediation exercise.
• Ensure confidentiality, accuracy, and completeness of all records handled.

3. Client and Stakeholder Follow-up Support

• Support outbound follow-up efforts to obtain missing client information through approved communication channels.
• Assist in preparing and organizing lists of clients requiring contact or further verification.
• Escalate client-sensitive or high-risk cases to the appropriate team member for action.

4. Progress Tracking and Reporting

• Maintain daily trackers of reviewed, updated, pending, and escalated records.
• Provide accurate progress updates to support monitoring of the remediation exercise.
• Assist in compiling exception logs and summaries for management review.

5. Compliance and Control Support

• Handle customer information in line with internal policies, data privacy requirements, and operational controls.
• Support adherence to minimum customer information standards applicable to Unit Trust and related records.
• Promptly report errors, anomalies, or suspected control gaps identified during review.

6. General Responsibilities

• Perform any other duties as may be assigned from time to time in support of the data remediation exercise and BAM Operations objectives.

Knowledge, Experience & Qualifications Required

• Bachelor’s Degree or Diploma in Business, Finance, Economics, Accounting, Statistics, Information Management, or a related field.
• Recent graduate or candidate seeking practical experience in operations, data management, or financial services.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Demonstrated ability to handle data accurately while maintaining confidentiality.
• Exposure to customer service, records management, or administrative support is an added advantage.
• Understanding of basic data quality, compliance, or regulatory concepts is an added advantage.